Overview

Your front desk activity at a glance.

Preview mode is active. This overview is showing demo business data until Supabase is configured.

Coverage health

Excellent

Your front desk coverage is excellent.

Strong performance across calls, bookings, and requests.

View full report

Calls handled

128 handled

0 missed

Great job!

Booking rules active

All rules up to date

No conflicts detected

On track

Requests reviewed

2 open in admin queue

Avg. response 2h 14m

Keep it up

This week at a glance

Calls128Up 12%
vs May 5 - May 1196%Handled

Bookings32Up 8%
vs May 5 - May 11100%Completed

Leads27Up 18%
vs May 5 - May 1119New this week

Usage72%Up 6%
vs May 5 - May 11648 / 900Minutes used

Plan usage

72%

of included minutes

648 of 900 minutes used
252 minutes remaining

View usage details

Conversation timeline

All outcomes

All Calls Bookings Requests Leads

Today, 9:41 AM(404) 555-0184Service inquiryAC not coolingHandled7m 12s7:12

Today, 8:32 AM(425) 555-0199Schedule appointmentMaintenanceBooked9m 05s9:05

Yesterday, 4:16 PM(253) 555-0122Pricing questionDuctile statusHandled4m 21s4:21

May 16, 10:18 AM(425) 555-0166New system quoteHeat pumpBooked8m 15s8:15

Booking calendar

8 AM10 AM12 PM2 PM4 PM6 PM

Mon 12

Tue 13

Wed 14

Thu 15

Fri 16

Sat 17

Sun 18

Maintenance
10:00 AM

Installation
10:00 AM

Estimate
10:00 AM

Follow up
12:00 PM

Maintenance
12:00 PM

Conflict
12:00 PM

Estimate
4:00 PM

Service call
4:00 PM

Service Call
10:00 AM

Installation
2:00 PM

Schedule health2 Conflicts1 Pending change0 UnconfirmedView calendar

Lead opportunities

View all leads

New system quote

High priority

Emily Davis
Redmond, WA

Heat pump quote for 2,400 sq ft

$8,200Est. valueNew lead
May 17

Maintenance plan

Warm

Tom Garcia
Kirkland, WA

Annual plan for system installed in 2022

$480Est. valueFollow up
May 16

Duct cleaning

Warm

Lisa Chen
Renton, WA

Whole-home duct cleaning request

$650Est. valueNew lead
May 16

Admin queue

View all requests

Emergency routing change

High

Submitted May 18, 7:22 AM

Customer reported complete system failure. Requesting after-hours emergency routing.

Standard update

Normal

Submitted May 17, 3:11 PM

Add May 26 as a company holiday. Close for Memorial Day.

Transcript archive

View all transcripts

AC diagnostic booking

Today, 9:15 AM - 7 min

Answered

Maintenance plan review

Today, 1:30 PM - 5 min

Booking

After-hours owner call

Yesterday, 8:42 PM - 6 min

Request